We want you to be completely satisfied with your purchase from Z Stay Sleep. If for any reason you’re not, we offer a 30-day return policy from the date your order was delivered.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • It must be unused, undamaged, and in the same condition as when you received it.
  • It must be returned in its original packaging, with all original tags and labels still attached.

Note: We do not accept returns on custom-made items. These include any products that have been made to order, personalized, or specially manufactured based on individual specifications.

How to Start a Return

To begin the return process, please contact us at support@zstaysleep.com. We’ll provide the necessary steps and return instructions.

Return Shipping Costs

  • Customer Responsibility: No return shipping costs – all returns are free of charge.
  • Our Responsibility: We cover shipping and return costs completely, so you can shop with confidence.

Exchanges

We do not offer direct exchanges for different products. However, if your item arrived damaged or defective, we’ll be happy to exchange it for the same item.

If you’re simply looking for a different product or size and your item is eligible for return, we recommend returning the original item and placing a new order for the one you’d prefer.

Refunds

Once we receive your return and confirm that it meets all eligibility requirements, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

Rejected Returns

If your return does not meet our eligibility criteria (for example, the item has been used or is returned without original packaging), we will send it back to you and no refund will be issued.

Lost or Stolen Packages

We are not responsible for packages marked as delivered to the address provided at checkout. If you believe your package was lost or stolen, please contact us—we’re happy to assist you in filing a claim with the shipping carrier.

Contact Us

If you have any questions or concerns about our Refund & Return Policy, please feel free to contact us:

  • Business Email: support@zstaysleep.com
  • Business Phone: +92 312 99991234
  • Business Address (Warehouse Base): Chak 246/TDA ISRA Wala Fateh Pur 31050, Pakistan
  • Operational Market: United States (shipping and services provided exclusively within the USA)